Question 1

What is Aletheia?

Accepted Answer

Aletheia is a structured offer management product for real estate transactions. It gives buyers a clear way to submit offers and gives sellers a clear way to receive, compare, and respond to them — all in one place, without the back-and-forth of emails and phone calls. Both sides get notified immediately when anything changes, and the full history of every negotiation is documented automatically.

Question 2

Do I need a real estate agent to use Aletheia?

Accepted Answer

No. Aletheia is built to work with or without an agent. If you’re a buyer going it alone, you can submit a complete, legally structured offer without an agent involved. If you’re a seller, you can list and receive offers without representation. If you are working with an agent, Aletheia gives you better visibility into the process and gives your agent a cleaner tool to manage offers on your behalf.

Question 3

Is Aletheia available outside of Utah?

Accepted Answer

Not yet. Aletheia is currently built around Utah real estate standards, forms, and requirements. We’re focused on doing this well in one market before expanding. If you’re outside Utah, check back — we’ll update this when that changes.

Question 4

Is Aletheia a licensed real estate broker?

Accepted Answer

No. Aletheia is not a licensed real estate broker, agent, or attorney. We facilitate the offer and transaction management process — we don’t represent buyers or sellers and we don’t provide legal or financial advice. If you need professional guidance specific to your situation, a licensed real estate attorney or agent can help.

Question 5

How is Aletheia different from Zillow or Redfin?

Accepted Answer

Zillow and Redfin are primarily search and discovery tools — they help you find homes. Aletheia starts where they leave off. Once you’ve found a home you want, Aletheia is how you make an offer, negotiate the terms, and manage the process through closing. The two aren’t in conflict — you might find a home on Zillow and submit your offer through Aletheia.

Question 6

Can builders use Aletheia?

Accepted Answer

Yes. Aletheia has a dedicated Builder Pro plan with tools built specifically for home builders — community and lot management, purchase agreement delivery to buyers, construction timeline visibility, cost tracking, and analytics across your full inventory. See the pricing page for details.

Question 7

How do I list a property on Aletheia?

Accepted Answer

Create a free account, go to your dashboard, and click ‘List a property.’ You’ll add your property details, photos, asking price, and any preferences you have — like whether you prefer cash offers or a specific closing timeline. Once you publish, your listing is live and buyers can start submitting offers.

Question 8

Does it cost anything to list a property?

Accepted Answer

The Pay As You Go plan charges $299 per listing. Individual Pro subscribers get unlimited listings at no extra charge. Receiving offers, comparing them, and using the accept, counter, and decline tools are always free for sellers regardless of your plan.

Question 9

How do I receive offers?

Accepted Answer

When a buyer submits an offer, you’ll be notified immediately by email, text, and in the app. You can review the offer from your dashboard or directly from the notification link. If you have multiple offers, you can compare them side by side — price, terms, closing date, and what you’d actually walk away with.

Question 10

Can I counter an offer?

Accepted Answer

Yes. From the offer detail page, you can send a counter-offer proposing different terms — price, closing date, contingencies, good-faith deposit, or anything else. The buyer sees exactly what you changed, in plain English, and can accept, decline, or counter back. There’s no limit to how many rounds of negotiation can happen.

Question 11

What happens to other offers when I accept one?

Accepted Answer

When you accept an offer, all other active offers on that property are automatically declined. The buyers who submitted those offers are notified right away.

Question 12

Can I set preferences for what kind of offer I want?

Accepted Answer

Yes. When you create your listing, you can set up to three priorities — things like a fast closing timeline, a cash offer, or flexibility on the move-out date. Buyers see these preferences before they submit, so they can see your priorities before writing their offer.

Question 13

What if I want to take my listing down?

Accepted Answer

You can unpublish or close your listing from your dashboard at any time. If you have active offers when you do this, those buyers will be notified that the listing is no longer active.

Question 14

Do I have to disclose known issues with the property?

Accepted Answer

Yes. Utah law requires sellers to disclose known material defects — conditions that could affect the value or desirability of the property. Aletheia includes a disclosure checklist as part of the listing process. Aletheia does not verify disclosures — that responsibility is yours as the seller.

Question 15

How do I make an offer on a property?

Accepted Answer

Find a property on Aletheia — either by browsing listings or entering a property code the seller shared with you. From the property page, click ‘Make an Offer’ and fill out the offer form. It covers your price, financing type, proposed closing date, any conditions you want to include, and your good-faith deposit amount. The whole process takes about 10 minutes.

Question 16

What is the $149 offer fee?

Accepted Answer

Each offer submission costs $149. This fee ensures that every offer a seller receives came from someone serious — it keeps the process clean for everyone. The fee is charged when you submit and is non-refundable regardless of the seller’s response.

Question 17

What is earnest money?

Accepted Answer

Earnest money — also called a good-faith deposit — is a sum of money you put down after your offer is accepted to show the seller you’re committed to the purchase. It’s held in escrow by a title company and applied toward your purchase at closing. If you back out of the deal for a reason covered by your contingencies, you typically get it back. If you back out without a covered reason, you may forfeit it. Earnest money is separate from the $149 offer fee and is not charged through Aletheia.

Question 18

What are contingencies?

Accepted Answer

Contingencies are conditions built into your offer that protect you. Common ones include an inspection contingency — which lets you back out if an inspection reveals serious problems — a financing contingency, which protects you if your loan falls through, and an appraisal contingency, which protects you if the home appraises for less than your offer price. Including contingencies adds conditions that protect you. Removing them reduces the number of conditions in the offer. Each contingency has trade-offs — Aletheia explains each one in plain English during the offer form.

Question 19

Can I change my offer after I submit it?

Accepted Answer

Not directly — submitted offers can’t be edited. If you realize you need to change something and the seller hasn’t responded yet, you can cancel your offer and submit a new one. The original $149 fee is not refunded, and a new submission requires a new $149 fee. Once the seller has responded — accepted, declined, or countered — the offer can no longer be cancelled.

Question 20

What happens after my offer is accepted?

Accepted Answer

You’ll be taken to a confirmation page that explains the next steps, then to your transaction dashboard. From there, Aletheia tracks every phase of the closing process — good-faith deposit, inspection, financing, title, and closing day — with plain English explanations of what each step means and what you need to do.

Question 21

Can I make offers on multiple properties at the same time?

Accepted Answer

Yes. There’s no restriction on submitting offers on multiple properties simultaneously. Each offer costs $149. Keep in mind that if more than one offer is accepted, you’ll be under contract on multiple properties — which has legal and financial implications. If you’re in that situation, consult a real estate attorney.

Question 22

What if the seller doesn’t respond to my offer?

Accepted Answer

Offers expire at the date and time you set — the default is 48 hours after submission. If the seller doesn’t respond before your offer expires, it closes automatically. You’ll be notified when this happens and you’re free to submit a new offer or move on.

Question 23

Do I need to be pre-approved for a mortgage to make an offer?

Accepted Answer

No — pre-approval is not required to submit an offer through Aletheia. However, including a pre-approval letter shows sellers that a lender has reviewed your finances. You can upload one as a document during the offer form.

Question 24

Is my personal information secure?

Accepted Answer

Yes. All data transmitted through Aletheia is encrypted using SSL — the same standard used by banks and financial institutions. Personal and financial information is encrypted both in transit and at rest. We don’t sell your data to third parties.

Question 25

Are digital signatures on offers legally valid?

Accepted Answer

Yes. Offer submissions through Aletheia comply with the Utah ESIGN Act, which gives digital signatures the same legal validity as handwritten ones. Every offer is signed with a timestamped digital signature tied to your account.

Question 26

What is an audit trail and why does it matter?

Accepted Answer

An audit trail is an automatic record of every action taken on an offer or transaction — every submission, counter, acceptance, message, and document upload — with the exact date and time it happened. If there’s ever a dispute about what was agreed to or when, the audit trail is the definitive record. Aletheia maintains this automatically for every transaction.

Question 27

Who can see my offer?

Accepted Answer

Your offer is visible to you, the seller of the property, and any agent you’ve connected to your account. Sellers cannot see other buyers’ specific offer amounts or terms — they see their own offers, not a comparison across buyers with identifying information attached. Supporting documents like pre-approval letters are visible to the seller as noted during upload.

Question 28

Can I delete my account?

Accepted Answer

Yes. You can request account deletion from your account settings. Before deleting, be aware that active transactions require both parties to complete or formally cancel — you cannot delete your account while a transaction is in progress. Completed transaction records may be retained as required by law.

Question 29

Does Aletheia share my information with third parties?

Accepted Answer

Aletheia does not sell your personal information. We use trusted third-party services to operate the product — payment processing, email delivery, SMS — and those providers have access only to the data they need to perform their function. See our Privacy Policy for the full details.

Question 30

How does the $149 per offer model work?

Accepted Answer

You pay $149 each time you submit an offer. There’s no subscription required. Create a free account, browse listings, and only pay when you’re ready to submit. The fee is charged at submission and is non-refundable.

Question 31

What does an Individual Pro subscription include?

Accepted Answer

Individual Pro is $399 per month and includes unlimited offer submissions, unlimited property listings, plus everything in the Pay As You Go plan — full offer and negotiation tools, transaction dashboard, document management, notifications, and offer history. It’s designed for active buyers making multiple offers or sellers who list frequently.

Question 32

What does a Builder Pro subscription include?

Accepted Answer

Builder Pro includes everything in Individual Pro plus the full builder toolkit — community and lot management, construction timeline visibility for buyers, cost tracking, floorplan management, team access, and analytics across your portfolio. Contact us for a quote tailored to your operation.

Question 33

Can I cancel my subscription?

Accepted Answer

Yes, anytime. Cancel from your account settings and your subscription ends at the close of your current billing period. No cancellation fees. Your account stays active on Pay As You Go after cancellation.

Question 34

What happens if my payment fails?

Accepted Answer

If a subscription payment fails, you’ll be notified immediately by email and in the app. You’ll have a grace period to update your billing information before your subscription is paused. Offer history and transaction records are never deleted due to a payment issue.

Question 35

Is there a free trial?

Accepted Answer

Not currently. The Pay As You Go plan lets you use the full product for $149 per offer — no subscription commitment. If you want to explore before paying anything, the demo walks through a complete buyer and seller experience with no account required.

Frequently asked questions

About Aletheia

For sellers

For buyers

Security and your data

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